Disservice

To whom it may concern,

If I call/email/chat with you for any of the following reasons:

• my computer suddenly loses all sound
• you charged me for wireless internet with included router but did not send me a modem/wireless router
• you don't tell me that the price of the service is actually the price after a mail-in rebate, which won't be applied until four to six weeks after you received the filled out rebate, which I won't even receive until over a month after service begins
  

Please do not thank me after every step of your mind-numbingly repetitive process. Please do not call me Ms. Laura. If you deleted both of these horrible things from your script, we could solve problems much more efficiently. Seriously, all of the following were stated just for "Bert" to tell me that I need to reinstall the audio driver for some reason which he does not know.

Bert : Thank you for confirming.
Bert : Thank you for the information.
Bert: Thank you for the information.
Bert : Thank you for your efforts inchecking all the information.
Bert : Thank you for the information.
Bert : Thank you for the information.
Bert: Thank you for confirming.
Bert: Thank you.
Bert: Thank you for your time and patience.

And now, to especially you, Verizon, please do not tell me you can not give me my money back (for your, of course, incorrect charges) because you have not yet generated the bill when I have the bill in my hands. And when I tell you I have the bill in my hands, don't just ignore that and move on like there is no such bill.

Also, Micaela, please learn how to speak English. "Just to confirm, is the music files are same on external hard drive earlier also?" Huh?

Best,
Laura